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Board of Managers member Sue Zaccano: Giving from the heart

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Sue Zaccano toured three retirement facilities looking for the right place for her mom. She specifically wanted a nonprofit that would continue caring for her mom after she expended her resources.

At the second place she visited, the guide suggested she try Homeland Center.

“I could tell the people were special, and we decided this was where my mom would come,” she said.

Zaccano’s mother lived at Homeland, in Personal Care, and the Ellenberger Unit for Memory Care for her final two years. After her mother died, Homeland approached Zaccano about serving on its Board of Managers.

For Zaccano, who describes Homeland as an “oasis,” the answer was an immediate yes.

The Board of Managers is Homeland’s unique, all-women volunteer group. It continues in the tradition of the 18 women who founded the “Home for the Friendless” in 1867 to care for the widows and orphans left by the Civil War. Together, its members tend to the details and little touches that give Homeland its renowned homelike feel — throwing parties, decorating, and talking with residents.

“It’s more like a home,” she said. “It’s really nice to hear the residents say that Homeland is their home.”

Zaccano retired from The Hershey Company after a 39-year career in product development, though she still works there part-time. She initially worked in research and development, later serving as part of a team developing snack items and overseeing product recipes for accuracy and quality across multiple divisions.

In retirement, Zaccano devotes her time to helping others.

She gives away her homegrown, handmade catnip toys and knit caps for the homeless. With her love for cooking and baking, she makes chicken soup with bone broth and vegetables for Homeland Hospice families. Her daughter’s Coast Guard station recently got a fresh-from-the-factory shipment of Reese’s Peanut Butter Eggs.

Zaccano’s daughter gifted her with a four-pack of Hershey Gardens tickets, so on her visits, she finds her companions by approaching people in the parking lot and offering them her extra passes.

“One group at Hershey Gardens didn’t speak much English,” she said. “Afterwards, the one person who did said, ‘Can I give you a hug?’”

Although she is selfless with her volunteer time, she calls it selfishness because of the enjoyment it gives her.

“I don’t expect anything in return except for the feeling it gives me,” she said. “It’s a feeling I get for doing something that makes somebody else feel good.”

Zaccano gets that feeling by helping at Homeland. She enjoys writing birthday cards to staff members and meeting the residents.

During a recent resident trip to the area’s new L.L. Bean store and Hershey’s Chocolate World, she happily used her retired-employee card to get discounts on hot chocolate for everyone. For the upcoming Board of Managers’ spring party and its “Sound of Music” theme, she volunteered to help bake batches of applesauce muffins.

Zaccano grew up in Cooperstown, NY, and worked at a Lancaster veterinary hospital after earning an associate’s degree in veterinary science. She then attended Elizabethtown College, where she met her husband. She returned to the Harrisburg area after moving to upstate New York to work as a medical technician.

Her daughter, Tahnee, a U.S. Coast Guard Academy graduate, serves as a search and rescue coordinator in the Seattle area. Her son, Mike, known as “Mushroom Mike,” has a Pittsburgh-area mushroom farm that supplies local restaurants.

Volunteering at Homeland helps give back to the place that cared for her mother – a place where the care is genuine.

“The people here wanted to know more about my mother,” she said. “It wasn’t like she was just a patient. She was a person. I feel like they cared enough about her, that she was a person and not a number.”

From founders to Board of Managers: Homeland’s unbroken legacy of caring

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What makes a house into a home? A friendly smile. A helpful hand. A family feel. A warm environment.

Homeland is blessed with a Board of Managers dedicated to creating and sustaining the welcoming feel that has made Homeland a home for generations of residents, their families, and staff.

The Board of Managers is Homeland’s unique, all-women volunteer group. Its legacy dates to the 18 women who founded the “Home for the Friendless” in 1867 to care for Harrisburg’s widows and orphans left by the Civil War. Together, its members tend to the details and little touches that give Homeland its renowned homelike feel — throwing parties, decorating, and engaging with residents.

Today’s Board of Managers members honor their predecessors by infusing their work with a devotion to the mission and a professionalism that gets the job done.

The Beginning

The Civil War remains the bloodiest conflict in American history, and after the guns fell silent, Harrisburg, like communities across the country, was left stunned by the staggering losses its families had suffered.

But 18 women representing nine Harrisburg churches vowed to make a difference and establish a “Home for the Friendless’’ to save the widows and orphaned children from life on the streets.

It was an act made more remarkable by the times: in the 19th century, married women could not legally conduct the business functions required. Undeterred, the members of what became Homeland’s first Board of Lady Managers convinced seven prominent men to lend their support and serve as the Board of Trustees.

“This was a very brave group of women,” said Board of Managers Chair Nancy Hull. “They themselves took upon this task to help the orphans, the renegades, and the widows throughout Harrisburg who needed help and support. I’m sure they had to have some fear involved with the people they called ‘homeless,’ but they knew what had to be done.”

The founders smartly circumvented the era’s restrictions on women by leveraging their skills, names, and husbands’ connections to make things happen. Their “Society for the Home for the Friendless” earned its charter in 1866, and those 18 undaunted women formed themselves into the “Board of Lady Managers” to oversee routine operations.

Remarkably, that facility stands today as the centerpiece of what has grown into Homeland Center and the extension of its highly respected services into the community through Homeland at Home; these include Homeland Hospice, Homeland Palliative Care, Homeland HomeHealth, and Homeland HomeCare.

Continuing the Mission

The legacy of those 18 women has stood as soundly as its building. The Board of Managers remains the hands-on organizer of renovations, decorating, and events that the residents highly anticipate, from casino days to sock hops, complete with an Elvis Presley tribute artist.

Nothing escapes the keen eyes of the Board members. They dust Homeland’s enormous collection of Hummel figurines, which brighten the public spaces. When residents said they missed French fries—a difficult dish to serve hot and fresh at an institutional scale—the Board of Managers brought in a French fry truck.

“We realize that for the people who live here, the residents, this is their home for the rest of their lives, so we have to make it a home,” Hull said.

Of course, people make guests feel welcomed at their homes, and Immediate Past Chair Alicelyn Sleber recalls the day an ice cream truck came to Homeland. One resident wanted to stay in her room, awaiting a visit from her granddaughter and her boyfriend, but Sleber said, “Well, bring them!”

“Her face lit up,” Sleber said. “She felt good because she could offer something to them.”

With their intense involvement in Homeland’s daily life, Board members work closely with staff to coordinate events, such as holding a spring tea or taking over the Main Dining Room for the spring party (this year’s theme is “Sound of Music”).

Today’s Board of Managers focuses on big goals while never forgetting Homeland’s rich and productive past.

“We owe it to the founders to honor their legacy and to carry on their hopes of what they wanted to accomplish in the community,’’ Sleber said. “They left us the essence of giving back, the gift of our time and effort to meet the community’s needs. We still offer food, shelter, and the necessities, but we’ve enhanced it. I really think that we are carrying on what they started.”

Homeland Celebrates Achievements at Annual Meeting

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board members smiling at a podiumHomeland’s Board of Trustees in September held its annual meeting, during which the Board and Homeland staff celebrated several significant accomplishments and achievements that the organization experienced during the past 12 months.

“Overall, Homeland experienced both a very challenging and very successful year as we served in the best interest of our organization’s mission, heritage and, most importantly, our residents, patients and clients,” said Carlyn Chulick, the outgoing Chair of Homeland’s Board of Trustees.

Homeland Chaplain Rey Villareal in an opening meditation offered gratitude for “bringing together these caring, steadfast and gifted people for the purpose of serving at Homeland,” which enables the organization to carry forward its 156-year tradition of providing comfort, healing and care.

Among the achievements celebrated during Homeland’s annual meeting:

  • Skilled Nursing and Personal Care at Homeland Center, and Homeland HomeHealth and Homeland HomeCare, were all found to be “Deficiency Free” based on the Pennsylvania Department of Health’s annual licensure and certification inspection. This is the first time all four service lines earned a “Deficiency Free” result in the same inspection year.
  • Homeland Hospice was named a 2023 Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) Award recipient by HEALTHCAREfirst, a national provider of services for hospice and home health agencies. The Hospice CAHPS Honors Award recognizes the highest performing agencies that continuously provide a positive patient experience and high-quality of care as measured by the patient and caregiver point of view.
  • In May, Homeland graduated its inaugural Certified Nursing Assistant program The training program, which was designed using Homeland’s core principles and values while meeting Pennsylvania Department of Education accreditation guidelines, develops current talent at Homeland as well as trains new employees interested in becoming CNAs. To date, 13 students have graduated from the program.
  • Also in May, Homeland Center held a special ceremony to commemorate the installation of the first set of Tribute Medallions on the fence at the Sixth Street Kunkel Circle Entrance. The medallions serve as a tribute to loved ones who received Homeland services, as well as recognize individuals who make a difference through their volunteerism and dedication to Homeland. (Medallions are available on an ongoing basis. For more information, visit Tribute Medallions or call Myra Badorf at Homeland Hospice at (717) 221-7890.)
  • Homeland participated for the first time in the Historic Harrisburg Association’s annual Garden Tour. Over 100 guests visited Homeland Center’s gardens, many of whom were introduced to Homeland for the first time. Building on this relationship with the Historic Harrisburg Association, Homeland is a participant in the association’s Candlelight Tour schedule for December 10, 2023. A tour area will be designated in Homeland’s Personal Care area for guests to experience first-hand the quality living experience at Homeland.
  • Homeland held its 9th Annual Homeland Hospice 5K and Memory Walk, which attracted over 300 walkers, runners, staff and volunteers – and event record – and raised over $50,000. The Homeland Hospice 5K and Memory Walk raises funds for benevolent services for hospice patients and their families. Homeland Hospice depends on the generosity of donors for its enhanced care for hospice patients such as massage therapy, music therapy, and extra in-home-relief hours for caregivers, as well as for residents at Homeland Center whose financial resources have been exhausted.

In addition to celebrating these accomplishments during the annual gathering, Homeland appointed H. Glenn “Bub” Manning and Christopher Baldrige to its Board of Trustees and Andrea Freeman to its Board of Managers. Congratulations and thank you, Bub and Chris!speaker behind a podium for board meeting

Those in attendance also expressed appreciation to Carlyn Chulick, who retired from the Board of Trustees at the conclusion of the annual meeting after 10 years of service. Carlyn will remain engaged with the Board as Immediate Past Chair.

Dr. Charles K. Fetterhoff, Jr. was appointed chair and Michael Thomas was appointed vice chair of the Board of Trustees for 2023-24.

Board of Trustees member Ellen Brown: A shared devotion to service

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Board of Trustees member Ellen BrownBoard of Trustees member Ellen Brown sees parallels between her life and the history of Homeland.

She and Homeland are “deeply rooted in Harrisburg” and committed to serving the community.

Ellen’s mother was a Homeland Board of Managers member, and her family’s longtime church – historic Grace United Methodist Church in downtown Harrisburg – was a founding church of Homeland in 1867.

Today, as a Homeland Board of Trustees member, Ellen contributes her expertise in nonprofit development and fundraising.

“All the dots connect,” she said. “There’s no other organization like Homeland in the community. It started with women from nine churches who came together to help the disadvantaged women and children of the Civil War. That’s the foundation that Homeland was built upon. It’s part of the progression of my life. I know how important Homeland is to our community and was honored to be asked to be part of it.”

Ellen, who grew up in Paxtang, is a fundraising consultant and community volunteer whose experience stretches from the presidency of the Harrisburg Rotary Club to running Harrisburg’s legendary Cow Parade.

Her father, who had a law practice in Harrisburg, led United Way campaigns and served on the Allied Arts board. Her mother was a devoted community volunteer with the Junior League and her Homeland service.

“I was raised to believe that when you were asked to serve, the answer was yes,” Ellen said. “You figured out how you would fit it into your life. We were taught that we have to make sure that the next generation has a community that’s thriving, and you give back. We’ve been very fortunate and blessed in our lives, so we pay it forward.”

A Dickinson College graduate, her early career was in broadcast and billboard sales. One day, a cousin called to introduce a project some people thought she should lead.

“I went to lunch, and they showed me a Cow Parade presentation,” she said. For the next 18 months, she enlisted sponsors for the creation of 123 fiberglass cows decorated by artists and arrayed throughout the city.

“It was a wonderful time in the history of Harrisburg because it was something the entire community embraced,” she said. “On any given Saturday during that summer, hundreds of people were up and down Front Street. Some people literally had to have their pictures taken with every single cow. What else can you attach your name to that people in Harrisburg still talk about?”

That experience led to her working in nonprofit development before she went out on her own as a development consultant. That work continues while her commitment to the community remains steadfast. As president of the Harrisburg Rotary Club, she leads efforts to increase the organization’s visibility and attract younger members.

“We have to begin thinking about what Rotary will look like in 10 years,” she said. “It’s steeped in Harrisburg history, just like Homeland. We are the 23rd Rotary organization in the world.”

Ellen and her husband, David, own a horse farm in Grantville, where they breed show jumpers. Horses have been part of their lives since early in their marriage, when David, a native of Boulder, CO, suggested getting a couple. After he retired, he became fascinated with breeding. Together, they learned through immersion, once having eight foals in one year.

The farm is winding down its breeding operations, but Ellen calls the time she spends with horses “an unbelievable privilege.”

“It’s lovely to be able to go home and shift gears,” she said. “Here I am with this animal that trusts me completely and is reliant on me for everything. It’s almost a spiritual experience. When I’m not in a hurry and I’m leading a 1,500-pound animal that we raised out to a pasture, I appreciate the level of trust and connection that’s going on. The bond you create with a horse is quite extraordinary.”

As for her Homeland service, Ellen hopes she contributes to the stability of an organization that has lasted 156 years and will continue standing as a community mainstay.

“I hope to be able to do whatever I can using my background and my relationships in the community to help make Homeland secure and sustainable.”

 

Homeland Center (www.homelandcenter.org) offers levels of care including personal care, memory care, skilled nursing and rehabilitation. Homeland also provides hospice, home care, home health and palliative care services to serve the diverse and changing needs of families throughout central Pennsylvania. For more information or to arrange a tour, please call 717-221-7900.

Board of Managers member Maggie Kirsch: Gratitude and fulfillment

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Board of Managers member Maggie KirschMaggie Kirsch can’t name a single incident that exemplifies her beautiful experiences at Homeland.

“All the little ones make up for one big one,” she said. “Everybody is so kind, considerate, and caring here that I can’t honestly say there’s one big thing. It’s the little things that make this place.”

Maggie is a longtime volunteer, serving on the Homeland Board of Managers for about eight years. The Board of Managers is Homeland’s unique, all-women board devoted to sustaining Homeland’s renowned homelike feel, managing the details that range from hanging holiday decorations to redecorating the dining room and refreshing bench cushions.

“I have never met so many kind women so eager to help and ready to do whatever needs to be done,” she said. “They don’t hesitate. Amazing, amazing women.”

Maggie was born in Brooklyn and is the daughter of Italian immigrants. Her mother learned English by reading the Sunday comics. Her father followed a tortuous path through the Alps, across the Atlantic, and down through Canada to reach a better life in the United States.

“He made something of himself on his own,” she said. “He didn’t expect anybody to give him anything. They knew what they had to do.”

Her family moved to Harrisburg from Brooklyn, NY when she was two to be closer to her mother’s family. Maggie’s grandparents ran a grocery store on Cameron Street, near the Bethlehem Steel plant in Steelton, and her father owned an ice cream truck. Later, her parents owned a Harrisburg bar called Guy’s Café.

Maggie attended Bishop McDevitt High School, where she loved singing with the choir and the a cappella group. After graduating from high school, she became a medical assistant and worked in a doctor’s office, which taught her how to do blood tests and other procedures.

In 1966, Maggie married Tom McAuliffe, a Bethlehem Steel electrical engineer. For 22 years, they stayed busy raising their four children. Then one day, while at a seminar in Bethlehem, he died suddenly while out for his daily run.

“I can only say I put one thought in front of the other, handled one situation in front of the other,” she said of those challenging days. “Thank God my kids are good. I was fortunate to have good friends and good family to help.”

Maggie also worked for 16 years as an office administrator for AAA Travel, and after her husband died, she worked as a temp for Kelly.

The agency allowed her to be home every day when her youngest child came home from school.

While serving as a temp with Amp, the former electrical component manufacturer, she attended a holiday party where she met an Amp engineer named Paul Kirsch. Soon, they were dating, and they married before he took a business trip to Paris.

The couple’s travels have taken them to Alaska, Hawaii, and Europe. On one memorable trip, Maggie and four of her siblings – the Bianchi family — ventured with their spouses to their parent’s Italian hometown. There, where a cousin was mayor, they walked the cobblestone streets, ate gelato made by another cousin, and saw their grandmother’s silkworm farm and fig-tree groves.

“It was the best trip we ever took,” Maggie said. “All the things my parents talked about now came to life. If you can return to wherever your parents were from, go!”

Maggie and her husband live in Lower Paxton Township. The grandmother of 14 loves to golf, is an avid gardener, serves as a docent for the Pennsylvania Governor’s Residence, and sings soprano, just like she did in high school, but now with the Hummelstown Community Singers.

Since joining the Board of Managers, Maggie has “enjoyed every minute of it.”

“I feel so satisfied just to see how happy the people are,” she said. “I feel so gratified by the things I can do to help make the residents’ lives better. The employees are so nice. I have never met a rude person here. Everybody is very considerate of each other’s position and how they can help each other.”

Board of Managers member Babs Phillips: A hands-on volunteer

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Homeland Chef Manager George Shum

Babs Phillips is a longtime Board of Managers member who has seen Homeland grow to meet the community’s needs while maintaining its status as a premier care facility.

“It’s the employees,” she said. “They maintain a caring attitude. It starts at the top and extends throughout the organization.’’

Babs has served on the Board of Managers for 22 years. This unique, all-women group is devoted to maintaining Homeland’s homelike atmosphere and an array of lively seasonal events that brighten the lives of residents.

“I enjoy all the boards I have worked with,” she said. “Everybody is so willing to work, and everything goes well.”

Babs grew up in the East End of Pittsburgh until her senior year in high school, when the family relocated to Indiana, PA, to be near relatives. There, a teacher recommended that Babs and three other students get summer jobs with the state in Harrisburg. Her mother, a free spirit, wholeheartedly approved.

That was her introduction to central Pennsylvania. After graduation, she attended Shippensburg University of Pennsylvania and returned to the Harrisburg area as a school guidance counselor for Cumberland Valley School District, where she spent her career.

“It was rewarding,” she said. “Kids, no matter where need an ear to listen to them. Sometimes, that’s all you have to provide.”

When Babs retired, a neighbor on the Board of Managers suggested volunteering for Homeland would be a good fit. Babs has been involved in everything from delivering food-truck French fries to hosting ice cream sundae parties to holding summer picnics in the shade of the Chet Henry Memorial Pavilion. Her husband, Jack, also volunteers, playing piano for Homeland sing-alongs.

“These are hands-on activities with the residents,” Babs said. “That’s the whole thrust of the Board of Managers, to be more involved with the residents, and that’s what I enjoy. It’s why we’re here. Sometimes their days can be long, and certainly, some of them aren’t feeling well some days, so an activity is a way to boost their spirits.”

Since retiring, Babs has also enjoyed volunteering for other causes. She loved the 15 years she spent delivering Meals on Wheels.

“You developed friendships with the people,” she said.

She also served with the Friends of Kline Library, supporting the small but mighty city branch in the Dauphin County Library System near her home in Harrisburg’s historic Bellevue Park.

Babs believes in treating people with dignity, and now, she encounters others who feel the same way.

“As an older person, you appreciate the respect people are trying to give you,” she said. “I notice that everywhere. People are always trying to help me.”

In her time on the Board of Managers, Babs has seen and been a part of Homeland’s growth, including the founding of Homeland at Home, comprising Homeland Hospice, Homeland HomeHealth, and Homeland HomeCare, and most recently Homeland Palliative Care. She said she is impressed by Homeland’s leadership recognizing opportunities to provide additional services the community needs.

“Homeland is just as loving and caring now as it was 155-plus years ago,” she said. “It’s maintained the best-ever reputation.”